Late night infomercial top seller WEN by Chaz Dean has been hit with a lawsuit from more than 200 women who allege the line has caused extreme shedding and hair loss and scalp damage. The Daily Beast reported Friday that women from 40 states have joined a class action lawsuit against the haircare line and infomercial giant Guthy-Renker in California Federal Court.
If you’re a late night owl like myself, then you’ve probably seen the long-running commercials for the sulfate-free conditioning line which boasts celebrity testimonials and even amazing results for naturalistas. I’ve even been tempted to purchase the line myself, until I found a few online reviews and videos of users’ hair falling out in clumps. I couldn’t say whether it’s true, but I have sensitive skin and finicky hair – so I wasn’t taking any chances.
One user complained:
“I was a professional model with beautiful long natural hair. After using this product my scalp and face broke out in boils and my hair fell out in chunks. This shampoo destroyed my life.”
According to Daily Beast, another user said that she loved the product at first—but after five months “I noticed a bald spot the size of a half dollar at the crown of my head.”
Dean and Guthy-Renker, however, disagree with the claims and released the statement below to CBS11:
We take great pride in the quality of our products and believe every product meets our high standards…
…Importantly, there is no scientific evidence to support any claim that our hair care products caused anyone to lose their hair. There are many reasons why individuals may lose their hair, all unrelated to WEN hair products. We intend to vigorously contest the allegations made against our products. And, we encourage any customer with any questions to contact us.
The lawsuit also alleges that the company made false statements, such as WEN® is gentle enough to use every day” and “You can never use too much! The more you use, the better the results” as well as removed negative online reviews and comments about hair loss from WEN’s Facebook page.
A federal judge has since issued a stay in the case for both parties to attempt to resolve the issue via mediation. So stay tuned as the story develops.
In the meantime, have you ever tried WEN? If so, what was your experience? Is your hair fuller or falling out?